My 83-year-old mother, who has dementia, was staying at Bickford Senior Living in Crystal Lake, IL. On Sept. 9, according to their report, she was using the washroom and tripped on her pants, fracturing her right hip. She was transported to Centegra Hospital McHenry, where she spent 4 days before being moved to The Springs in Crystal Lake for rehab. After approximately 3 weeks, she went back to Bickford with an outside agency, Arden Rose Home Care, providing 24-7 caregiving. She fell again on Oct. 7, fracturing the left hip, and went back to the same hospital. She now is at Fair Oaks in McHenry for rehab.
Her husband and my stepdad has POA, as do I. (I cannot find my papers at the moment.) We agreed upon the decisions made. However, we both have heard different stories about what happened on Oct. 7. We still are trying to gather reports from all parties involved.
In summary, both the apartment rental and caregiving services were paid a month in advance. We do not wish to get into a lawsuit. However, we would like to at least get Mom's money back, since she no longer is using their services.
Any advice would be appreciated.