Joann is applying for Medicare as we transition Health Plans under GM Retirement Benefits. She cannot get "authorized" in the online SS System as it cannot authenticate Joann Lee Kultala, her maiden name and the name she has used for over 45 years.
We find a 2016 statement from SSA and see it is addressed to Joann Lee Agresta. We attempt to get authorized using Joann Lee Agresta and her SSN but because there are no other records of this name (Credit, W2, etc.) we are rejected.
A call to the SSA Offices (800#) results in them sending us to the local SS Office with Birth Certificate, Marriage Certificate, Drivers License to be verified with our chronology and then to get an Authorization Number to proceed. We are instructed to take a name chnage form to adjust the name to Joann Lee Kultala.
At the SS Office we talk to two agents. After an hour of discussion, neither is willing to accept the documents as proof that they should accept the name change to Kultala, even though we presented them with all the above documents showing that Joann's name has been Kultla for over 45 years and that SS is the only place it is not.
They say that they require a court order / name change to initiate any adjustment. In addition, they will not certify that Joann is Joann Lee Agresta because we do not have any documents that demonstrate it.
Do I REALLY have to spend $$$$ to get a name change because SS is unwilling to understand the facts?
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