I worked for a residential motel handling the day to day general maintenance duties for approx 8 years. Last August (2017) I was carrying boxes (containing air conditioner installation parts and tools) from the "work truck" in the parking lot of the hotel property to one of the units. I tripped on one of those cement parking space markers. I landed hard on both knees causing immediate bruising and abrasions. As soon as I was able to regain my footing, I went directly to the office (on the same property) to let the office manager know I may not be able to finish the a/c installations that day (as it required multiple trips up and down 2 to 3 flights of stairs). I didn't feel the injury to my knees was an "emergency" medical issue, but the pain was substantial and made it difficult to put my full weight on either leg. one of the owners of the property who is also one of my direct supervisors was present in the office when I reported the incident. I was told to "take it easy" and seek medical treatment if I felt the need. I was not and have never been provided the policies and procedures information necessary for filing a workplace injury claim. Two days later I was brought to the ER with a very high fever and a severe infection in my right leg at the sight of the bruising and abrasions from my fall. I was hospitalized for 7 days. Again, I was never provided the required paperwork from my employer. It wasn't until April 2018 (nearly 8 months after being injured) when I received a packet of papers from my employer's insurance carrier notifying me that they had started the claims process. 6 days after the first notice from the Insurance carrier, I received a Notice of Denial. I've started the appeals process, but I can't seem to find any information on what to do if an Employer is non-compliant and willfully hinders the claims process. What are the standard repercussions for this kind of negligence and how do I make my case to hold them accountable?